Welcome to Mether Paints. These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from Mether Paints, you agree to comply with and be bound by the following terms. If you do not agree with any part of these Terms, please do not use our services.
Definitions
“Mether Paints”, “we”, “us”, or “our” refers to the company providing paint products and professional painting services.
“Client”, “you”, or “your” refers to any person or entity using our products or services.
“Services” means all offerings provided by Mether Paints including painting services, consultations, deliveries, and technical support.
Product Information
We strive to ensure all product descriptions, images, and specifications on our website and catalogues are accurate. However, actual colors may vary due to screen settings or environmental factors.
Orders and Payments
Orders can be made online, in-store, or through our sales representatives.
Payment must be made in full before delivery or service execution unless otherwise agreed in writing.
Accepted payment methods include M-PESA, bank transfer, credit/debit card, and cash.
Delivery & Lead Times
Delivery timelines depend on product availability and location.
Mether Paints is not liable for delays caused by circumstances beyond our control (e.g., weather, transport strikes).
Customers are required to inspect goods upon delivery and report any damages within 24 hours.
Returns and Refunds
Paints and custom-mixed colors are non-refundable unless defective.
Defective or incorrect products must be reported within 3 days of receipt with valid proof (e.g., photos or video).
Approved refunds or exchanges will be processed within 7 working days.
Service Terms
All painting or coating services are subject to a written quotation.
Site inspections may be required before final pricing.
The customer is responsible for clearing and preparing the area before service delivery.
Warranty
Our paints come with a [specify duration, e.g., 5-year] performance warranty under normal use and proper surface preparation.
Warranties do not cover damage caused by misuse, poor surface conditions, unauthorized mixing, or external factors such as flooding or fire.
Intellectual Property
All content on our website and marketing materials, including logos, designs, and product names, is the intellectual property of Mether Paints. Unauthorized use is prohibited.
Liability
Mether Paints shall not be held liable for:
- Indirect or consequential damages.
- Loss of property or profit due to service interruptions.
- Allergic or health reactions unless explicitly disclosed and proven.
Privacy Policy
We are committed to protecting your privacy. Any personal data collected will be used in accordance with our Privacy Policy, which includes how we store, protect, and use your information.
Governing Law
These Terms shall be governed and construed in accordance with the laws of the Republic of Kenya. Any disputes shall be resolved through arbitration or the Kenyan legal system.
Amendments
Mether Paints reserves the right to update or modify these Terms at any time without prior notice. Continued use of our services constitutes acceptance of the revised terms.
